Engineering Manager, Claims Technology

Who are we? A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character. We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world? Learn more about our unique culture and history . Job Opportunity: Berkshire Hathaway Specialty Insurance (BHSI) has an exciting opportunity for a highly capable and innovation‑driven Engineering Manager to lead our Claims Automation & AI Technology initiatives. This is a hands‑on technical & management role responsible for driving the design, development and delivery of intelligent automation solutions by leveraging platforms such as Power Automate, Azure AI Services and related cloud‑native automations to enhance operational efficiency across Claims and shared business functions. The successful candidate will lead a talented team of automation engineers, oversee the implementation of scalable AI and automation capabilities and partner closely with global business, operations and technology stakeholders to identify meaningful opportunities that drive productivity, reduce manual work and modernize processes. This is an impactful role that helps shape BHSI’s Automation and AI strategy while accelerating our digital transformation. Duties and Responsibilities: Ensure delivery of well‑architected, maintainable and secure automation workflows that comply with enterprise standards. Collaborate with infrastructure, security and architecture teams to ensure enterprise governance, scalability and performance alignment. Oversee the delivery of scalable, intelligent Claims automation solutions that leverage advanced automation techniques and AI ‑ enabled capabilities like Azure AI Services (Cognitive Services, Form Recognizer, Document Intelligence, etc.) to improve efficiency and outcomes and integration with enterprise systems. Work closely with Claims business and operations leaders to understand pain points, assess automation feasibility and prioritize high-value initiatives. Translate business needs into technical designs and actionable engineering work. Provide clear, proactive communication to stakeholders regarding progress, risks and benefits of automation programs. Lead, mentor, and grow a high ‑ performing team of automation engineers focused on scalable workflow automation and AI ‑ driven solutions. Foster a culture of innovation, experimentation, quality engineering and continuous learning. Champion engineering excellence through development standards, code reviews, automation best practices and reusable component libraries. Qualifications, Skills, and Experience: 10+ years of hands-on experience driving end-to-end delivery of workflow automation solutions, including solution design, implementation oversight, and adoption of standard automation patterns. Strong experience with Azure AI Services including Azure OpenAI, Cognitive Services, Document Intelligence, LLM orchestration, prompt engineering and responsible AI practices. Proficiency with Azure cloud services such as Azure Functions, Logic Apps, API Management, Service Bus and identity/role management. Experience integrating automations with enterprise systems (APIs, SaaS platforms, legacy systems). 3+ years of experience leading engineering teams, including mentoring, performance management and technical coaching. Strong problem‑solving skills with the ability to evaluate complex workflows and propose automated, AI-enhanced solutions. Experience with Agile delivery models, backlog management and iterative value delivery. Excellent communication skills, capable of translating business needs into technical outcomes. Curious, adaptable and eager to explore cutting-edge tools and engineering approaches. BHSI Offers: A competitive package and exciting growth opportunities for career-oriented teammates. A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and our other stakeholders. A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework. Benefits that support your life and well-being, which include: Comprehensive Health, Dental and Vision benefits Disability Insurance (both short-term and long-term) Life Insurance (for you and your family) Accidental Death & Dismemberment Insurance (for you and your family) Flexible Spending Accounts Health Reimbursement Account Employee Assistance Program Retirement Savings 401(k) Plan with Company Match Generous holiday and Paid Time Off Tuition Reimbursement Paid Parental Leave The base salary range for this position in Boston is $150,000 to $170,000, along with annual bonus eligibility. Total compensation for a candidate is determined by their relevant skills, location, and experience. We value our teammates – both their capabilities and character – as demonstrated by our amazing culture. NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.