Product Manager, Revenue Engineering

Relay is the Intelligent System of Action for the physical economy. While the digital revolution has often left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren't just selling radios, we’re building the digital foundation for the 80% of the global workforce that doesn't work at a desk. Why Join Relay? A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500, continuing to move upmarket with massive impact. High Value, High Impact: With 47% of our revenue from $100K+ ARR customers and 135% Net Revenue Retention (NRR), you'll be joining a company rooted in value creation. Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, with 500% YoY growth. World-Class Leadership: Our stellar leadership team is built to help us scale toward our next major milestones. The Relay Culture: We’re dedicated to helping you do the best work of your life (BWIML), investing in your growth through L.I.T., living our CHASE values, and learning from incredibly talented, supportive teammates who make the work (and the wins) better every day. Now, here’s what we’re building, and where you come in. The mission We're standing up a new product area called Revenue Engineering . Its job is to accelerate Relay's revenue flywheel by owning the systems and surfaces that turn revenue strategy into something customers can actually transact on. That means two things: Drive Product-Led Revenue Expansion. The next chapter of Relay's growth requires shifting beyond traditional sales-led motions to enable customers to transact directly within the product. You will own the strategy and execution of all Product-Led Growth initiatives, encompassing self-serve acquisition for new customers and automated, in-product revenue expansion for existing ones, eliminating manual intervention. Give the business shared revenue truth. Today, Sales, CS, Finance, and Revenue Strategy each keep their own view of the numbers, and meetings get spent reconciling whose definition is right. You'll stand up Revenue Intelligence — a revenue data product that encodes Finance's authoritative definitions, plus department-specific ones where they exist, and serves them to the business through Claude and other interfaces. One source of revenue truth, queryable by anyone who needs it, and designed to empower key GTM teams with the context required for high-stakes decision-making. The goal isn't automation for its own sake. The goal is making the flywheel spin faster — more new ARR, more expansion ARR, less revenue leaked to friction. Automation and self-serve are how you get there. What you'll own The full revenue chain — order entry, Cirrus, HQ's revenue and billing surfaces, the Cirrus → NetSuite handoff. Customer-facing self-serve — for both new-logo acquisition and existing-customer expansion. This is new ground for Relay; you'll define what it looks like. Revenue Intelligence — the revenue data product. You'll partner with our analytics team to encode Finance- and department-authored metric definitions into tools served through Claude and other interfaces. You PM it; the analytics team builds it. The agent and automation layer that accelerates the revenue flywheel by abstracting and automating routine revenue workflows for Sales, CS, and Finance. Merchandising and pricing operationalization — how Revenue Strategy's decisions become live offers in the system, in HQ, and in the self-serve experience. You'll report directly to the SVP of Product & Strategy. You will work directly with the engineering teams working across our internal order-to-cash and revenue analytics systems as well as customer facing agents driving sales and upsell. Our product philosophy At Relay, Product Management is rarely about having all the answers; it's about having the most complete context, maintaining discipline, and acting as the steady hand that guides our teams forward. In this role, you will be expected to: Provide context, not just tasks. You'll deliver well-framed problems to Engineering, with clear rationale for why each one matters now — not a queue of stakeholder requests. Own the stakeholder friction. When Sales, CS, or Finance escalates, you absorb and resolve. Engineering sees synthesized problems, not raw complaints. Be a calming, decisive presence. You'll act as a buffer against competing demands and keep chaos out of the engineering room. Contribute to global optimization. You'll synthesize business objectives and technical constraints and surface tradeoffs to product leadership, so we can prioritize across all engineering work streams. Lead with quantitative rigor. You use data, not anecdotes, to measure friction, define success, and prioritize investments that demonstrably accelerate the revenue flywheel. What we're looking for This role is open on background. We're prioritizing judgment, trajectory, and fit over a specific resume shape. Strong candidates might come from billing or CPQ tooling, PLG and self-serve growth, RevOps platforms, fintech, or somewhere else entirely. What matters is the way you think. You probably have: 5+ years of product management experience in enterprise software or SaaS, ideally including ownership of a meaningful product surface end-to-end. A track record of moving business metrics , not just shipping features. You can point to outcomes — revenue, conversion, retention, cycle time — that you owned and influenced. Comfort at the seam between business strategy and technical systems. You can hold your own in a pricing conversation with a CFO and in an architecture conversation with an engineer, and you know which conversation you're in. Strong written communication. You frame problems in writing, you make recommendations clearly, and you know how to tailor a message to engineering, sales, finance, or an executive audience. You'll thrive here if you: Hunt friction. You see a process and instinctively ask which steps shouldn't exist. Think in flywheels. You're not just shipping a feature; you're moving an outcome, and you know which leading indicators tell you whether you're winning. Are genuinely curious about agents and automation — not as buzzwords, but as tools you've actually worked with or are actively learning. Have a builder's bias toward action. You'd rather ship a clumsy first version and learn than spend three months on the perfect spec. Hold a high bar for yourself , take real ownership of outcomes, and don't hide behind team credit. Are comfortable in ambiguity. This product area is being defined as you join it. The charter exists; the roadmap is yours to build. About Relay | Culture, Benefits & Perks Our culture hinges on Relayers getting LIT up in an environment that fosters Learning, Impact, and Teamwork, where we CHASE the best work of our lives. We call this BWIML (Best Work In My Life). At Relay, we offer: 100% Paid Insurance: Health, Dental, Vision, Long/Short Term Disability, and Life Insurance for you and your dependents Generous Paid Time Off 401(k) Savings Plan + Company Match Baby Cash Reward + Paid Parental Leave Wellness Perks: If you’re joining our Raleigh-based HQ, you’ll have access to a world-class onsite fitness center with instructor-led classes, plus tennis, basketball, pickleball, and cycling Team Events & Culture: From company celebrations to team outings, we work hard and have fun doing it. Latest tech, standing desks, and all the tools and software you need to thrive At Relay, we're building something special, and we believe our relationships with each other and our customers are the foundation of our success. This is a fully onsite role at our Raleigh, NC headquarters. The future of frontline work is being built here. Come build it with us. We can’t wait to hear from you. We use AI tools to transcribe and summarize interviews for internal hiring purposes. Transcripts are accessible only to authorized hiring personnel and retained consistent with our data retention policies. Candidates who prefer not to have AI notetaking used may request to opt out without impact to your candidacy. For more information, please see our Candidate and Employee Privacy Notice linked here.