Description
BNY is seeking a strategic and growth-oriented Product Manager – Document Custody & eCustody Solutions to lead the strategy, development, and commercialization of next-generation custody solutions within Corporate Trust. As part of the Document Custody Product team, this role is responsible for defining and executing the vision, roadmap, and delivery of physical and digital custody products, including eVault capabilities, document lifecycle management, and workflow solutions that enhance client experience, operational efficiency, regulatory compliance, and business growth.
The ideal candidate combines strong product management discipline, deep knowledge of document custody and servicing workflows, and a commercial mindset to identify market opportunities and scale digital custody solutions. The Product Manager will have a proven track record of building, launching, and commercializing client-facing eVault and digital custody capabilities supporting mortgage, auto loan, and other consumer lending asset classes, translating complex client, business, and regulatory requirements into innovative, scalable products.
Key Responsibilities
Product Strategy, Design & Planning
Define and execute the product vision, strategy, and multi-year roadmap for Document Custody and eCustody solutions. Translate strategic objectives into actionable plans through roadmap development, prioritization, dependency management, and execution governance. Partner with product and operations teams, clients, regulators, and industry participants to identify market needs and modernization opportunities. Lead product discovery and solution design across physical custody, digital custody, eVault, document management, and document digitization capabilities. Align Product, Engineering, Operations, Risk, Compliance, and Business stakeholders around priorities, investments, and delivery outcomes. Maintain awareness of competitor offerings, industry developments, and evolving client expectations.
Product Delivery & Commercialization
Drive the design, development, launch, and commercialization of eVault solutions. Drive the evolution of document custody from physical and manual processes to scalable, secure, and efficient electronic custody capabilities. Translate client, operational, and regulatory requirements into scalable products, digital workflows, and modern custody solutions. Build and enhance client-facing eVault solutions supporting mortgage, auto loan, and other consumer lending asset classes. Deliver capabilities across digital intake, document onboarding, certification, tracking, electronic storage, collateral file management, exception processing, retrieval, reporting, auditability, and end-to-end lifecycle management. Ensure product design supports operational resilience, control transparency, regulatory compliance, and high-quality service delivery. Evaluate emerging technologies, platforms, and vendor solutions to strengthen eCustody capabilities and accelerate innovation. Partner with Engineering, Architecture, Operations, and Data teams to deliver secure, compliant, and scalable enterprise solutions. Champion Agile delivery practices and manage product backlogs, prioritization, releases, risks, and dependencies. Establish product success metrics and drive adoption, operational efficiency, client satisfaction, and revenue growth.
Stakeholder & Client Leadership
Product Leadership in strategic client engagements and custody modernization initiatives. Build strong relationships across clients, issuers, servicers, industry associations, operations teams, and internal stakeholders. Gather client feedback and industry insights to inform product strategy, roadmap prioritization, and solution design. Communicate product strategy, roadmap progress, and business outcomes to senior leadership Influence decision-making through data-driven insights, industry expertise, and thought leadership.
Qualifications
Expertise 8-10+ years of experience in Product Management, Financial Technology, Corporate Trust, Document Custody, eCustody, or related domains, with deep expertise in document custody operations, eVault platforms, electronic custody, and document lifecycle management. Bachelor's degree in business management, Finance or a related discipline, or equivalent work experience required. Proven track record of building, launching, commercializing, and scaling client-facing eVault and digital custody solutions, including product strategy, go-to-market execution, client onboarding, adoption, and revenue growth. Demonstrated experience delivering eVault and digital custody platforms for mortgage, auto loan, and other consumer lending asset classes, with strong knowledge of digital collateral ecosystems, eNotes, eVault interoperability, MISMO standards, and related industry frameworks. Success translating strategy into product roadmaps and delivering complex products at scale using Agile methodologies, strong prioritization, and cross-functional leadership. Experience partnering with Engineering, Operations, Risk, Compliance, Sales, and Client Management teams to deliver enterprise-grade solutions, coupled with strong leadership, communication, influencing, and executive presentation skills. Individual skills Effective coach and collaborator Agility to quickly adapt to customer and stakeholder needs Leadership and influencing skills Ability to make hard and fast decisions Creative Problem solving Mindset & Behaviors Passion for changing status quo and driving out-of-the-box ideas Non-hierarchical, transparent, trusting, trustworthy Eagerness to ‘roll up the sleeves’ in execution and learning; pushes the team to do the same Comfortable escalating issues & blockers for resolution
Organization
At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn
Here’s a few of our recent awards:
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Company
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.