Description
Description
Leads the strategic direction, execution, and continuous evolution of digital product portfolios that deliver measurable value across the County. Drives County-wide product strategy, aligns multiple product teams, and ensures that solutions meet long-term operational, policy, and user goals. Champions cross-functional collaboration, design thinking, innovation, and equitable service delivery, while mentoring product leaders and influencing enterprise decisions. Management Scope: Manages exempt staff
Responsibilities
Defines and oversees a County-wide digital product vision aligned with strategic goals and public service outcomes. Guides product teams in delivering high-impact, scalable, and sustainable solutions across multiple domains. Ensures delivery aligns with enterprise architecture, operational priorities, and equity frameworks. Leads enterprise planning for major platform enhancements, migrations, and user experience initiatives. Establishes long-term product success metrics and ensures teams are equipped to meet them. Anticipates service delivery risks, roadblocks, and systemic challenges; leads mitigation efforts. Partners with operational leaders to ensure solutions are supportable, maintainable, and resilient. Serves as a champion for innovation and technology adoption across County departments. Leads product portfolio planning, resource alignment, and delivery governance at the enterprise level. Establishes cross-team product management standards, playbooks, and delivery frameworks. Creates transparency through dashboards, KPIs, OKRs, and executive-level reporting. Partners with budget, procurement, and compliance teams to ensure delivery efficiency and accountability. Drives prioritization processes that align funding, staffing, and delivery timelines. Optimizes cross-platform coordination and integration across multiple departments or systems. Identifies delivery bottlenecks and leads organization-wide improvement initiatives. Aligns product operations with cybersecurity, legal, accessibility, and records compliance. Collaborates with enterprise architects and technical leaders to shape platform vision and ecosystem strategies. Influences long-term architectural planning and technology investment decisions. Ensures products align with County-wide modernization, interoperability, and digital transformation efforts. Guides development of platform roadmaps, data integration strategies, and shared components. Participates in innovation planning, proof-of-concept pilots, and solution evaluations. Promotes scalable, reusable, and modular design across the product ecosystem. Aligns product decisions with policies around privacy, open data, and civic transparency. Advocates for inclusive, user-centered design across public-facing and internal platforms. Leads County-wide product performance and health assessments. Institutionalizes continuous improvement practices across all product teams. Defines enterprise benchmarks for quality, usability, and accessibility. Promotes data-informed iteration, rapid learning, and experimentation at scale. Drives resolution of long-standing technical debt, service gaps, or operational constraints. Guides post-implementation reviews and ensures lessons learned translate into action. Supports development and use of product maturity assessments. Champions a culture of accountability, transparency, and iterative improvement. Leads a matrix team of Product Managers, Lead Product Owners, and other digital leaders. Provides executive-level coaching, mentorship, and leadership development. Defines workforce planning strategies to meet evolving technology and service delivery needs. Supports recruitment, succession planning, and skill-building across product teams. Fosters a collaborative, user-centered product culture across the organization. Oversees team performance management, feedback, and recognition processes. Leads internal product community development and knowledge-sharing initiatives. Acts as a trusted advisor to County executives, department directors, and external partners. Aligns product portfolios with County-wide policy, funding, and community priorities. Builds and maintains partnerships with residents, nonprofits, and regional collaborators. Represents product strategy in executive committees, governance boards, and public forums. Guides stakeholder engagement planning for enterprise platforms and public services. Translates technical strategy into outcomes that resonate with policy and business leaders. Supports public communications, community engagement, and co-design efforts. Champions digital equity and inclusion through engagement with historically underserved communities. Performs other duties as assigned.
Qualifications
Education, Experience and Training: Education and experience equivalent to a Bachelor’s degree from an accredited college or university in Computer Science, Business Administration, Information Technology, Product Management, or in a job-related field of study. Six (6) years of work-related experience in product management, leadership role in information technology, or digital transformation. Experience leading enterprise-scale platforms, systems, or user-facing applications in a public sector environment preferred. Certifications (Preferred): • Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or SAFe Product Owner/Product Manager. • ITIL, Six Sigma, or Agile coaching certification is a plus. Special Requirements/Knowledge, Skills & Abilities: • Skill in managing complex, high-impact product portfolios. Strong background in Agile methodologies, backlog management, and strategic planning • Skill in engaging with executive leadership and external partners • Ability to drive cross-functional initiatives and align IT with business goals • Ability to lead, analyze, and problem-solve • Skill to communication with stakeholder management and executives • Skill in product management tools (e.g., Jira, Azure DevOps, Aha!) • Knowledge of IT governance, cybersecurity, and data compliance regulations • Skill in managing budgets, funding requests, and product investments • Ability to foster collaboration across multiple business units and technology teams • Skill in financial acumen for justifying product investments and ROI • Skill in leading enterprise-wide digital transformation initiatives • Ability to lead enterprise product portfolios in complex organizations • Skill in Agile frameworks, product roadmapping, and user-centered design practices • Skills in leadership presence, political acumen, and communication • Knowledge of civic technology, digital equity, and public service delivery models • Skill in aligning diverse stakeholders around a shared product vision and delivery roadmap • Ability to be a strategic thinker and to translate vision into actionable delivery plans • Ability to work in a fast-paced, evolving technology environment Must possess a valid Texas Driver’s License and good driving record. Will be required to provide a copy of 10-year driving history. Must maintain a good driving record and remain in compliance with Article II, Subdivision II of Chapter 90 of the Dallas County Code. “Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems. Incumbents must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement.” Physical/Environmental Requirements: Standard office environment. Travel to various work site locations, vendor meetings, conferences, and industry events.