Product Manager, Cents OS

Want to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we're just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup. Cents is a New York-based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Cents is modernizing garment care businesses by providing an all-in-one, business-in-a-box platform to help operators start, manage, and grow their businesses. Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We're adding great talent to help achieve this mission, and that's where you come in! We offer great compensation packages, and comprehensive health benefits, & believe in a strong cohesive team atmosphere. Work from-home office stipend, virtual team events, and access to learning opportunities from our team and network of advisors, and investors are just the starting point. - Competitive salary - Equity - Unlimited PTO and paid holidays - Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability - 401(k) - Work-from-home and commuter stipends - Laundry reimbursements to support our customers' businesses - Comprehensive training, learning, and development programming - Access to hundreds of discounts and rewards from renowned vendors including deals on health & wellness, travel, dining, auto insurance, and so much more! What You'll Own: 1. The In-Store Experience Give attendants fast, reliable tools to run the floor and move orders through the store — powered by Cents POS. • Streamline daily workflows from intake to pickup — order processing, tracking, and status across the full order lifecycle. • Equip the attendant with intuitive point-of-sale, task management, and processing tools that keep in-store teams efficient and accurate. • Make it reliable so payments, tracking, and day-to-day operations just work, even during the busiest hours. 2. Operator Control & Oversight Give owners the visibility and control to run their business from anywhere — powered by Cents Business Manager. • Manage the operation with employee management, scheduling, and workflow tools that help operators run their teams. • See the whole store through reporting and insights that surface the health of the store and where to act. • Run it from anywhere so operators can oversee, configure, and manage stores remotely, without being on-site What You'll Do: Product Strategy & Roadmap • Conduct market research and competitive analysis to identify opportunities and define product vision and strategy across the Cents OS surface area. • Develop and maintain a prioritized product roadmap aligned with business goals. Product Discovery & Definition • Conduct user research, gather customer feedback, and analyze trends to understand operator and attendant needs and pain points. • Define product requirements, user stories, and acceptance criteria, and translate complex operational workflows into clear specifications. Product Development & Delivery • Lead agile development with engineering and design teams — including on- and offshore partners — to ensure timely, successful delivery of intuitive, reliable, and scalable solutions. • Run sprint planning, backlog grooming, and prioritization, keeping distributed teams aligned and unblocked. • Monitor performance, track key metrics, and analyze user data to find areas to improve. • Plan and execute product launches, including go-to-market strategies and communication plans. Product Evangelism & Process • Educate internal and external stakeholders on product features and benefits, and represent the roadmap to customers, partners, and at industry events. • Continuously improve product development processes and implement best practices. What You'll Bring: • 5+ years of product management experience, ideally building SaaS products for small and medium-sized businesses or operationally complex environments. • Proven experience running agile development and leading teams through fast, iterative delivery cycles. • Experience working with on- and offshore engineering teams across time zones. • Proven ability to work across teams — engineering, design, sales, and support — and to align stakeholders around a shared roadmap. • Customer-obsessed instincts, with a track record of turning customer needs into products people love. • Strong analytical skills and comfort using data to prioritize, make decisions, and measure outcomes. • Excellent written and verbal communication, with the ability to make complex topics clear.