VP, Product Management - Payments

Who We Are Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes. We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it. Our Values Customers We relentlessly increase value for customer and do the right thing for them. Action We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability. Team Spirit We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together. Innovation We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create. Excellence We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger. About the Role: The VP, Product Management - Payments is a critical product leadership role responsible for defining and executing the product vision for Billtrust’s payments capabilities. You will partner closely with the SVP of Payments, who owns the end-to-end payments business, serving as the product counterpart who translates business strategy and customer needs into a differentiated payments roadmap. You will leverage AI tools and co-worker agents to synthesize market signals, customer feedback, and competitive intelligence, focusing your expertise on the strategic prioritization and cross-functional alignment that only a seasoned payments domain expert can provide. Billtrust processes over $1 trillion in invoice dollars across a proprietary network of 13 million buyers, and payments is the engine that makes that scale matter. This role owns the product strategy for how businesses send and receive payments across the AR lifecycle, including how we deepen buyer-side engagement to drive network value that competitors cannot replicate. B2B payments are structurally different from consumer or general SaaS payments: longer settlement windows, complex remittance matching, virtual card economics, and buyer-supplier network dynamics require genuine domain expertise. You will report directly to the Chief Product Officer and lead a team of product managers building next-generation payment experiences that help finance leaders get paid faster and with greater control. What You'll Do: Payments Product Strategy • Define the multi-year product vision and roadmap for Billtrust’s payments platform, spanning payment acceptance, processing, network connectivity, and reconciliation. • Develop the strategy for growing buyer-side engagement within the Billtrust Payment Network, deepening network effects that create durable competitive advantage across the supplier-buyer payment relationship. • Leverage AI-powered market analysis tools to identify emerging payment trends, regulatory shifts, and competitive threats, translating insights into decisive product bets. • Partner with the CPO to align the payments roadmap with Billtrust's broader platform strategy and customer growth objectives. • Other duties as assigned. Product Execution & Delivery • Lead a team of product managers across the payments portfolio, setting clear goals, cultivating AI-first working habits, and driving accountability for outcome-based delivery. • Work closely with Engineering and Design to translate complex payments domain requirements into well-scoped, technically sound product specs. • Establish and monitor key product health metrics — payment success rates, authorization performance, time-to-settle — using AI dashboards to surface issues before customers notice. Customer & Market Engagement • Engage directly with enterprise customers, payments networks, and banking partners to gather deep domain insight and validate product direction. • Represent the payments product externally at industry events, analyst briefings, and strategic partner conversations, positioning Billtrust as the leader in B2B payments. • Champion the voice of the customer internally, ensuring payment friction points are surfaced, prioritized, and resolved with urgency. Cross-Functional Leadership • Collaborate with Sales, Customer Success, and Marketing to develop compelling go-to-market strategies for new payments capabilities. • Partner with Legal, Compliance, and Finance to navigate the regulatory landscape — PCI DSS, card network rules, ACH guidelines — and build compliant-by-design products. • Align roadmap cadence and shared requirements with the Cash Application product team, ensuring payment data — including remittance detail and payment method signals — flows cleanly into downstream matching and reconciliation workflows. • Partner across Billtrust’s Platform and Software product teams to ensure payments capabilities are well-integrated into the broader product platform, shared services are leveraged effectively, and roadmap dependencies are surfaced and resolved early. • Drive AI adoption across the payments product team, with specific focus on payments-relevant applications: exception handling in cash application, authorization optimization, fraud signal detection, and remittance data enrichment. What You'll Bring: Required Skills: • 10+ years of experience in payments product management, with deep domain expertise across payment methods, processing networks, and B2B payment workflows. • Demonstrated track record leading payments product teams at a fintech, payments processor, or enterprise software company. • Fluency in payments infrastructure — card rails, ACH, RTP, virtual cards, network tokenization — and the ability to translate technical complexity into customer value. • Experience setting AI strategy and championing AI-first culture at scale; proven ability to embed AI tooling into product team workflows. • Strong executive presence with experience influencing C-suite stakeholders, strategic partners, and enterprise customers. • History of delivering payments products at scale, with ownership of key metrics like authorization rates, processing costs, and payment conversion. • Experience in B2B payments environments where settlement timing, remittance data quality, and buyer-supplier payment terms shape product decisions — not just payment volume or conversion rate optimization. Preferred Skills: • Hands-on product experience in accounts receivable, Order to Cash, or collections workflows — including familiarity with how payment method, remittance detail, and settlement speed affect downstream cash application and reconciliation. • Familiarity with payment compliance frameworks including PCI DSS, Nacha rules, and card network operating regulations. • Hands-on experience using AI tools (e.g., LLM-based research agents, AI roadmap tools) to accelerate product discovery and stakeholder communication. • MBA or equivalent strategic business experience. The expected base salary range for this position is $236,000 - $250,000 annually. Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process. What You’ll Get At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We’re building something special and we want you to feel supported while doing it. At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn’t align exactly with the position requirements, we’d still love to hear from you. You may just be the right candidate for this or other roles. We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.