Staff Product Manager - Food Access & Benefits

About Us: Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. Powered by a national network of Registered Dietitians, Foodsmart combines personalized clinical nutrition care, behavior change tools, and food benefits to improve member health outcomes while lowering healthcare costs. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver sustainable health outcomes. Through our highly personalized, digital platform, we guide more than 3 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money. Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment helps us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases. At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status. We are committed to a set of core values that shape our culture and work environment: 👥 Customer First - You start with the member and work backwards. 🚀 Make It Happen - You act with urgency, use data, and hold high standards. 🤝 One Team - You collaborate with respect and commit as a group. Working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose. Join us in transforming the way people access and enjoy healthy food. About the Role: We're hiring a Staff Product Manager to own and scale Foodsmart's Food Access & Benefits platform — the product area that powers our expanding portfolio of food programs, health benefits management, and ancillary services that extend Foodsmart's impact beyond nutrition counseling. Health plans that service Medicaid and Medicare populations are increasingly looking to partners like Foodsmart who can manage the complexity of delivering complex and interconnected services associated with food benefit and food-as-medicine clinical intervention offerings to their members. Foodsmart is uniquely positioned to serve these client and member needs and we are aggressively building our product and service portfolio. As the product lead for Food Access & Benefits platform, you'll be responsible for the systems and capabilities that underpin how members access food benefits, how employers and health plans administer those benefits, and how Foodsmart launches and scales new service lines in an environment with multiple stakeholders, regulatory considerations, and operational dependencies. You'll translate messy, multi-party operational complexity into clean, scalable product — launching new services that create real value for members & clients while driving impact on the business. This role is ideal for a product leader who has launched products in operationally intensive domains — someone who can navigate the complexity of health benefits, food access programs, and partner ecosystems while bringing PM rigor and strategic clarity to a space that has historically been driven by operations alone. You’re also excited bringing new services to market, establishing product market fit, and driving meaningful impact for the business. About our benefits and perks: ✅ Remote-First Company ✅ Unlimited PTO ✅ Flexible & remote location ✅ Healthcare Coverage (Medical, Dental, Vision) ✅ 401k & bonus ✅ Registered Dietitian Sessions Foodsmart is an Equal Opportunity Employer. It is our firm policy to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin, citizenship status, religious creed, age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law. You will: Service Line Ownership & Product Execution Own the roadmap for the Food Access & Benefits pod end-to-end — from discovery through launch and iteration — across food access programs, health benefits administration, and new service lines Have the skills and capabilities to (quickly) become an expert in the Food & Food Benefits ecosystem through research, interviews and building relationships with thought leaders. Translate complex operational workflows and multi-party requirements into scalable, well-defined product capabilities — building for repeatability rather than one-off implementation Design and advocate for the member experience – turning something that can often times feel logistically burdensome into a moments of delight Partner with Engineering, Partnerships, and Operations to define the systems architecture that allows Foodsmart to configure, launch, and manage benefits programs at scale across diverse client types Balance the urgency of client-driven timelines with the discipline of building platform capabilities that compound over time Client & Operational Collaboration Design and own the product systems that configure, launch, and manage benefits programs for members and clients Build the tools and workflows that Client Success, Partnerships, and Clinical Operations rely on to run food access and benefits programs Partner with product marketing and commercial teams to shape go-to-market for new services Platform & Strategic Contribution Set the strategy for the Food Access & Benefits pod with full autonomy, while maintaining tight alignment with the CPO and cross-functional leadership Advocate for operational scalability and configurability across all product decisions — building Foodsmart's capacity to offer more services to more clients with less implementation overhead Influence adjacent pods and platform architecture to ensure food access and benefits capabilities are embedded appropriately in the broader member journey Contribute to cross-pod planning and portfolio prioritization, bringing the service line and operational lens into broader roadmap discussions You are: Operationally fluent — you understand how complex, multi-party service programs actually run, and you build products that make them more reliable and scalable, not just more feature-rich A structured problem-solver who brings PM rigor to operationally heavy domains — you document requirements clearly and manage dependencies explicitly Comfortable with ambiguity in new service areas — you can define the problem space, identify what you don't know, and make progress with incomplete information A trusted partner to operational and commercial stakeholders — you earn credibility by understanding their world deeply and delivering solutions that actually reduce their burden Data-driven with strong execution instincts — you know when to move fast and when to slow down and validate, and you use metrics to tell the difference Collaborative and low-ego: you build strong relationships across a complex stakeholder landscape and know when to lead versus when to align A passion for addressing the chronic challenges associated with providing low income populations with proper food access and nutrition programs You have: 7+ years of product management experience, with meaningful time spent in B2B or B2B2C environments where you owned operationally complex product areas A track record of launching new products or service lines end-to-end — not just iterating on existing features, but standing up net-new capabilities in complex operational environments Direct experience working alongside Implementation, Operations, or Client Success teams to build products that real operational users depend on Experience building and launching products in close partnership with commercial and go-to-market teams — including enablement, rollout planning, and post-launch iteration Experience in AI-enabled product development processes and tools Nice-to-Haves: Experience with benefits management platforms, employer health benefits, or government health program operations Exposure to food retail, food ordering, or supply chain partnerships in a digital health or consumer health context