Technical Product Manager - Customer Facing Technology

Great Clips is all about making things great – whether by making someone look their best through a great haircut or by building great products that deliver superior experiences to users. Technical Product Managers are the masterminds that lead the vision, innovation and execution of digital product solutions that deliver greatness. We're looking for a dynamic Technical Product Manager to supercharge the Great Clips app, transforming customer experiences and setting new benchmarks in our industry. Your Mission As a Technical Product Manager focused on customer technology, you will take on the challenge of leading product development efforts to create digital solutions that deliver value to the Great Clips brand, to franchisees and to customers. You will own product strategy, roadmap prioritization, and feature definition for the Great Clips app and supporting technology - ensuring it meets the evolving needs of the Great Clips business and its customers. Your insights will directly contribute to strategic decisions, feature developments, and the overall direction of the app's growth. Collaborating with cross-functional teams—marketing, engineering, and operations—you'll enhance customer satisfaction and propel the Great Clips app's success in the competitive market. On your journey, you will face challenges such as: Driving product visions and strategies for the customer experience Gaining an understanding of user needs by conducting UX research, A/B testing, and experimentation Identifying opportunities to drive the innovative evolution of products Designing roadmaps that plan and prioritize what and when product teams will deliver Defining user stories and requirements Analyzing product performance data and establishing product success metrics for new strategies Evaluate technical tradeoffs and partner with architecture & engineering to design scalable, maintainable solutions Leading go-to-market efforts that deliver new products and improved customer experiences Preparing change management plans and communication materials to drive adoption of new capabilities Partnering with cross-functional teams and vendors to build products that deliver business value, increase customer engagement Delivering presentations to audiences about key product messages Working with the other members of the Business Technology Services team to create best practices and processes for product management across the company Ability to listen, earn trust, and accept direct feedback from franchisees while building strong, positive relationships. Your Expertise Whether you’ve already held positions as a technical product manager or have been involved with driving the direction of digital products in some other capacity, to land this job you will need to show your proven ability to: Bachelor’s degree in technology or business is desired. 5+ years experience in digital product management or similar role Lead product development initiatives Build strategies and roadmaps Think creatively and innovate Organize ideas, priorities and processes Understand technology concepts and “what it takes” to develop technology solutions Experience with the software development life cycle and related tools General understanding of system architecture, data flows, and service dependencies Familiarity with APIs, integration patterns, and how backend services interact Working knowledge of data concepts & analysis, including data models, schemas, and basic querying (e.g., SQL) Experience with mobile and web application architecture (iOS, Android, web platforms) & development Ability to interpret logs and data to understand performance, reliability, and customer impacts Foundational awareness of security, authentication, and data privacy principles Ability to close the communication gap between technical and non-technical teams Listen to others and derive their technology needs through understanding the problem to solve Influence others with your ideas Deliver presentations to stakeholders Stay on top of developments and trends within technology and the marketplace Your Work Environment This is a hybrid work position requiring a combination of three in-office workdays and the option to work from home on the remaining days. In office days are Tuesday, Wednesday, and Thursday. Working remotely will require reliable, secure internet. Living the Values We Are Kind Treat others the way you would like to be treated. Be humble, act honorably, and express gratitude. Respect and value everyone’s role in our company’s success. We Exceed Expectations Innovate; be curious about what’s possible. Be adaptable and eager to respond to challenges. Collaborate and work together to achieve our goals. Strive for greatness and inspire others by your example. Be proactive. Seek continuous improvement. We Focus on Execution Make decisions with the belief it can be executed in 6,000 salons. Focus on impact of key brand measures. Prioritize on ability to execute quickly. We Keep it Simple Set clear expectations. Make things easy to understand and execute. Stay focused on what’s most important. We Listen and Earn Trust Be respectfully honest; react thoughtfully. Respond quickly – 24 hours or less, and remember that personal contact is always best. Be transparent through open communication and candid conversation. Be willing to admit mistakes and fix them. Listen generously: Seek to understand other’s perspectives. Act with integrity. Always. Even when no one will know. We Make it Fun Smile! Find opportunities to laugh. Celebrate accomplishments and recognize the contributions of others. Approach people and situations with a positive attitude. Build a sense of community where everyone enjoys coming to work every day. What We Offer We offer a competitive salary, health benefits, wellness programs, a company-matching 401K and tuition assistance but some perks that set us apart are: A focus on your development . We want to know what your dreams and aspirations are and hope to find ways of Great Clips helping you along in your journey. Your personalized development plan will create a path for your growth and promotion potential. A GREAT culture . One of the most frequent compliments you will hear about Great Clips from employees, franchisees and business partners alike is that Great Clips has a GREAT culture. Our belief is that we are strongest together and therefore find it important to have an inclusive, diverse work culture. Though we embrace our differences, we all share in our 6 core values; we are kind, we listen and earn trust, we keep it simple, we focus on execution, we exceed expectations, and WE MAKE IT FUN. A spirit of ideas and innovation . Here at Great Clips, we have a competitive lead within our industry. Though we hold a strong position, we never stop pushing ourselves forward and continue to look for new ways of delivering a powerful and enduring brand. About Great Clips With more than 4,400 franchised salons throughout the United States and Canada, Great Clips is the world’s largest haircutting salon brand. Our salon owners and corporate staff are dedicated to our salon communities with a focus on philanthropic and volunteer activities. Great Clips, Inc. employees are passionate about what we do and our technology team geeks out in finding ways to use technology to make what we do even better. Great Clips Inc. is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Great Clips Inc. participates in the US E-Verify program. With all new hires, we provide the Social Security Administration and, if applicable, the US Department of Homeland Security with information from each new employee’s Form I-9 to confirm work authorization. This role is not eligible for immigration sponsorship.