Full-Time Technical Product Manager - Temple Department

Description The Technical Product Manager 2 (TPM2) is an experienced professional position responsible for understanding end-user customer needs, the customer journey, producing and prioritizing requirements, and working with others to deliver products which customers love. This position requires deploying qualitative and quantitative customer understanding methods to isolate and prioritize needs and assess solution fit. The TPM2’s accountability extends beyond technology and includes anything that affects the customer experience relating to product scope. The TPM2 develops and maintains a long-term product vision and roadmap to guide the organization’s future. As product advocate, the TPM2 also guides customer awareness and enablement programs to ensure that stakeholders and end-users are aware of product capabilities, availability, and can successfully deploy and manage products and receive adequate product support. This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel. Responsibilities Identify customer segments/personas and deeply understand needs, context, and journey Document and prioritize customer needs Be a customer advocate, helping others understand the customer context and representing customer needs Gain knowledge of the industry in which customers/products/technologies converge Coordinate with internal stakeholders; understand and prioritize their needs and direction Help develop business cases and conduct feasibility analysis to justify product need/viability Understand business risks and develop/execute risk mitigation plans when required Understand and apply various global aspect of technical product management for products that are complex in nature and often enterprise-wide Translate customer needs into product requirements Document and prioritize a backlog of product requirements with acceptance criterion Assist in establishing requirements for a Minimum Viable Product (MVP) Help establish product vision, objectives, and strategies Manage the product lifecycle, from customer understanding to end of life Help establish and maintain a product plan and three-year roadmap Understand customer perceived product strengths, weaknesses, and overall value Regularly report customer-facing product objectives and success metrics Help ensure product success against product objectives & customer acceptance Evaluate if product meets customer needs and approve product release accordingly Assist with approving the customer service/support model Partner to ensure that product training meets customer needs Assist in developing plans to increase product trial, adoption, and usage Assist in developing and executing product messaging, launch and ongoing awareness plans Facilitate customer-facing product training and order fulfillment materials Qualifications Bachelor’s degree in related field or equivalent professional experience Five years of relevant professional experience including solid experience delivering web-based and/or mobile solutions Experience with artificial intelligence (AI) tools, especially related to creating and managing product management assets Communication – Strong verbal and written communicator who conveys ideas clearly to all stakeholders Collaboration – Effective collaborator who listens respectfully, understands empathetically, and brings unity Creativity – Ability to appropriately address customer needs and business problems Organization – Organized and driven by repeatable system and set of work practices Leadership/Influencer – Proven ability to collaborate effectively with cross-functional teams. Customer Understanding – Experience handling a variety of customer needs in technical environments. Product Lifecycle/Planning – Experience in Agile and Scrum environments including: methods, tools, systems and application. To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment Preferred: Master’s Degree Company Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom. Only endowed members of the Church who are worthy of a temple recommend qualify for employment in the Temple Department. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law. Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.