Senior Product Designer

About Us At Leap, we’re on a mission to transform the home improvement industry - and we want you to be part of that journey. We’re proud to be recognized on the Inc. 5000 and Inc. Regionals lists for 5+ consecutive years, reflecting sustained growth driven by innovation, strong execution, and an incredible team. We build technology that helps contractors work smarter, scale faster, and deliver better experiences to their customers. When you join Leap, you’ll work alongside curious minds, bold innovators, and thoughtful risk-takers who care deeply about doing great work and doing it together. Our culture is transparent, supportive, and grounded in approachable leadership. We actively listen to our employees through semi-annual engagement surveys, maintain a strong eNPS score, and consistently act on feedback to improve what’s working and where we can do better. We believe great work happens when people are supported outside of work, which is why we offer comprehensive benefits and wellness resources for you and your family. Take the Leap today and help shape what’s next. Position Overview We're building Leap Crew, an agentic platform for the trades, and it's the biggest product bet at Leap. The idea: the software captures the work as it happens, AI agents absorb the routine data-entry and busywork contractors pay for with their time today, and the contractor stays in control the whole way. Done right, it hands a roofer or a window installer back hours of their week. The design canvas here is wide open. Leap Crew has no dedicated designer yet, which means its interaction model is still largely yours to define. How do you make an AI agent something a contractor actually trusts with their business? What does it show when it's unsure? What happens when it's wrong in front of a homeowner? Those questions don't have textbook answers yet. We're hiring a Senior Product Designer to help write them. The people you design for run real businesses in demanding conditions. A rep closing a $30,000 job at a kitchen table. An installer in a truck with bad signal. An owner deciding whether to trust a number the software just generated. Get the design right and you move their close rate, their cash flow, and how confidently they grow. Get it wrong and they feel it fast. AI raises the stakes on both sides: done well it's a real advantage for the contractor, done carelessly it erodes trust that took years to earn. As the senior designer on Leap Crew, you'll own its design end to end. You'll work on a senior team where product and engineering operate as one, and you'll be the design voice in the room from the first sketch. Within your first year, the first cohort of contractors should be live on Leap Crew and measurably spending less of their day on data entry, with an agentic interaction model the rest of the team designs against. You'll have killed some directions on evidence. When the teams closest to contractors, in CS, Sales, and Marketing, hit a hard product problem, they'll come to you for a designer's take on it. What You’ll Own - The end-to-end design vision for the platform, including the north-star artifacts (experience principles, concept designs, future-state flows) that give the team a shared target - The agentic experience itself, the heart of this role: how the system proposes work, how a contractor reviews and overrides it, its error and low-confidence states, and how control stays with the human even as the agent does more - A continuous research practice with ongoing relationships with the contractors piloting the platform, well beyond a formal session cadence - The quality conscience for the experience: contractor-ready set before development, defended at release, and post-launch contractor signal treated as a leading indicator rather than a lagging report - The design system for a new product: proposing the components and patterns the rest of the team will build on - Design strategy that shapes what the team builds next, not just how it looks - Raising the craft bar of the designers around you: specific critique that makes their work better,and direct mentorship when the team has more junior designers How We Work - We frame the problem, we don't just fill orders. At this level you're expected to identify the problems worth solving across your area, using research across themes to articulate a coherent set of opportunities, not to decorate a spec someone hands you. - We use AI to amplify, never to skip the hard part. Day to day, you'll use AI to explore far more directions than used to be possible, stand up working prototypes (including live agent behavior) to pressure-test ideas before engineering commits, and pull patterns out of research faster than by hand. You set the standard for how the rest of the team uses it. You hold AI-assisted work to the same validation rigor as everything else: output that looks impressive but isn't grounded in a real contractor problem doesn't count. - We build quality in, not on. "Contractor-ready" is a bar set before development, defended at release, and confirmed with real contractors after. You own that bar. - We pre-align so reviews are about real decisions. You'll get stakeholders oriented before formal design reviews so the room can focus on the hard calls. Pre-alignment is about shipping the right design, not sanding down every objection. Qualifications - 5–8 years of product design experience, with at least two years operating at a senior level in B2B SaaS - A portfolio showing strategic ownership of a product area: research, problem framing, a design vision, shipped flows, and the outcomes that followed, including what you learned when something didn't work - Deep in Figma, a real contributor to design systems, and fluent at using AI to stand up working prototypes quickly, at whatever fidelity the question demands - A mature research practice: you run structured interviews, synthesize across many sessions, and change direction on evidence - Genuine interest and fluency in designing AI-powered experiences. You have opinions about what makes an AI feature trustworthy, and ideally you've shipped or prototyped one - Strong technical fluency: you hold your own with engineers on architecture trade-offs, read data, and reason about feasibility - Evidence of raising the craft bar of the designers around you, formally or informally - Writing that shifts decisions, not just describes what was made Benefits We believe in supporting our employees holistically - your health, financial well-being, time to recharge, and overall happiness matter to us. Here’s what you can look forward to: - Affordable Health & Wellness Coverage– comprehensive and competitive benefits package, starting the first of the month following your hire date. - Invest in Your Future– 401(k) company match to help you build financial security. - Time to Recharge– We believe time to rest and recharge matters. Leap offers a Flexible Time Off (FTO) policy, 10 paid sick days, and 8 paid company holidays. - Comprehensive Employee Assistance Program (EAP)– resources to support your mental health, financial well-being, and everyday challenges. - Exclusive Discounts with LifeMart(via ADP)– save on groceries, restaurants, entertainment, pet insurance, cell phones,child care, and more! - MoveSpringWellness App– stay active and engaged with company step challenges, workout content, meditation tools, and wellness blogs for a healthier you! - Culture & Team-Building Activities– we love to connect, celebrate, and grow together through team events, fun challenges, and company traditions like our Annual Summit! Join us and experience a company that truly invests in YOU! Leap is an Equal Employment Opportunity and Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business needs.