Product Manager, Card Customer Experience

Description Bring your product leadership to a team that builds experiences customers rely on every day. You’ll partner across design, engineering, analytics, and risk teams to deliver measurable improvements at scale. As a Customer Experience Product Manager (Vice President) in the Core Card Customer Experience Product team , you will set product direction and drive delivery for the credit card account dashboard and related customer journeys. You will own the end-to-end product roadmap across key customer journeys and lead cross-functional teams to deliver innovative, data-driven solutions that improve engagement, personalization, self-service, and operational efficiency. This role requires a strategic product leader who can translate customer and business needs into measurable outcomes, influence stakeholders, and drive execution in a fast-paced, highly regulated environment. Job responsibilities Define and evolve product strategy and roadmap for key credit card account dashboard journeys Lead discovery through customer insights, research, and market analysis to identify problems and opportunities Own and prioritize the product backlog to maximize customer value and business outcomes Partner with engineering and design to deliver new features and improve existing experiences Use product metrics, funnel analysis, and user research to inform decisions and measure impact Drive alignment across cross-functional partners to ensure consistent customer experiences across channels Communicate trade-offs, priorities, and progress clearly to stakeholders and senior leaders Define requirements and write user stories that enable high-quality execution Plan and execute iterative releases, incorporating feedback to improve outcomes over time Identify, assess, and mitigate operational and technology risks in partnership with legal, compliance, risk, and controls teams Required qualifications, capabilities, and skills 5 years of product management experience in customer-facing digital products Experience building and delivering digital experiences in credit cards, consumer lending, or digital banking Advanced knowledge of the product development lifecycle, including discovery through delivery and iteration Experience collaborating closely with user experience design and user research partners Demonstrated ability to write clear requirements and user stories and drive execution in an Agile environment Experience defining roadmaps, prioritizing backlogs, and coordinating delivery across multiple teams Strong analytical skills, including defining key performance indicators and using product metrics to evaluate results Strong written and verbal communication skills, including influencing senior stakeholders Experience working in a regulated environment with legal, compliance, risk, controls, privacy, or information security partners Bachelor’s degree or equivalent practical experience Preferred qualifications, capabilities, and skills Experience with personalization or decisioning (segmentation, targeting, content rules, next-best-action), including measurement and governance Experience using experimentation to improve customer experiences (for example, test-and-learn approaches) Track record of delivering sustained, measurable customer experience improvements Experience aligning multiple teams to shared platforms, application programming interfaces, and reusable components Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. Organization Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies. Company Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans