Director, Product Management (AI)

company role Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments! Summary: Bamboo Health is seeking a Director of Product Management to lead the AI product strategy and roadmap for our Bridge solutions while managing a Product Manager and Product Owner responsible for delivering our AI capabilities. This team owns the AI-driven patient engagement experience following hospital discharge and other referral patterns—including outreach, intake, automated text messaging, operational and outcomes metrics, provider scheduling, and ongoing optimization of the AI agent experience. You will own the AI-driven portion of the patient journey end to end, partnering closely with engineering, clinical, and operations teams, and with the counterpart team that owns our human-in-the-loop platform for the moments where a patient needs a Care Navigator. This is a high-visibility role at the center of one of our fastest-growing solutions. What You’ll Do: Own the product strategy and roadmap for the agentic AI experience within our Bridge solutions. Drive continuous improvement of AI agent performance, including conversation quality, task completion rates, and escalation accuracy to human-in-the-loop workflows. Expand AI capabilities across patient and practice outreach, multilingual support, text messaging, and scheduling. Partner with engineering, data science, and clinical stakeholders to translate patient and provider needs into clear, well-scoped product requirements. Define and track success metrics for the automated portions of the patient journey, using data to prioritize the roadmap. Collaborate with the BIH human-in-the-loop product team to ensure a seamless handoff between AI-led and human-led workflows. Lead, coach, and develop a Product Manager and Product Owner, fostering strong product management practices and setting a high bar for prioritization, roadmap execution, PRD quality, and user story/epic definition. Partner with sales, implementation, and client success teams to support new client rollouts and ongoing deployments. What Success Looks Like… In 3 months… Develop deep fluency in the Bridge AI product — the agent experience, current roadmap, key metrics, and how patients and practices move through the journey. Build strong working relationships across the AI team, the BIH human-in-the-loop team, engineering, clinical, and customer-facing teams. Get up to speed on active client implementations and identify any near-term risks or gaps in the current roadmap. In 6 months… Establish an organized, prioritized product roadmap for the AI team, with clear PRDs, user stories, and epics. Put in place consistent product processes — prioritization framework, roadmap cadence, and requirements documentation — across the team. Demonstrate measurable improvement in at least one AI agent performance metric (e.g., task completion rate, escalation accuracy). In 12 months… Own a mature, scaling product area with measurable business outcomes across a growing client base. Expand AI capabilities into new areas of the patient journey. Be recognized as a go-to product leader for Bridge's AI capabilities, internally and with clients. What You Need: 10+ years of experience in product management, including 5+ in healthcare, with a focus on strategic product development and innovation. Track record of owning a product area end to end — strategy, roadmap, execution, and measurable outcomes. Strong ability to translate ambiguous problems into clear prioritization, PRDs, and user stories. Experience leading and developing product teams, including direct management of Product Managers and/or Product Owners. Excellent cross-functional collaboration skills, including with engineering, clinical, and go-to-market teams. Experience participating in client facing / sales meetings and presentations. Experience with agentic AI, conversational AI, or LLM-based product experiences. Experience with care coordination, care navigation, or post-discharge patient engagement. Experience scaling a product through multiple health system or payer client implementations. Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows. A forward-thinking, curious mindset with an openness to experimenting with new technologies. Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions. Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments. Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions. The ability to travel periodically or frequently for work. What You Get: Join one of the most innovative healthcare technology companies in the country. Have the autonomy to build something with an enthusiastically supportive team. Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors. Receive competitive compensation including health, dental, vision and other benefits. Belonging at Bamboo We Care. #BambooHealthValuesCare Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence™ solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers. We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated. Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging. Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Bamboo Health GDPR/RODO To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process. #LI-Remote