AI Product Manager, Internal Transformations

Overview Application Deadline: Ongoing until positions are filled. to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers. About TP TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients. Benefits of working with TP include TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental. We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible. We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts. Career Growth and Culture At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families. Equal Opportunity Employer TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests. Purpose The AI Product Manager is responsible for defining, building, and scaling AI-powered products within TP’s global product ecosystem. This role partners closely with AI Engineering, Data Science, Architecture, UX, and Business Units to translate business needs into secure, scalable, and high-impact AI solutions. The AI Product Manager owns product discovery, roadmap execution, and performance optimization, ensuring AI products deliver measurable outcomes such as efficiency gains, automation, and experience improvements. The role focuses on strong human-AI orchestration, responsible AI practices, and alignment with TP’s AI strategy. This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship. Responsibilities Your Responsibilities - AI Product Strategy & Roadmap Execution: - Contribute to the definition and execution of AI product roadmaps across horizontal and vertical solutions. - Translate business problems into clear AI product requirements, user stories, and success metrics. - Prioritize features and initiatives based on impact, feasibility, and strategic alignment. - End-to-End AI Product Lifecycle Ownership - Own the product lifecycle from discovery and experimentation to launch, monitoring, and continuous improvement. - Partner with engineering and data teams to validate AI feasibility, model selection, and orchestration approaches. - Ensure products are scalable, secure, explainable, and production-ready. - Cross-Functional Delivery - Work closely with AI Engineering, Architecture, Data Science, UX, PMO, and Business Units to deliver AI solutions on time and at quality. - Act as the primary product point of contact for assigned AI initiatives. - Support adoption through clear documentation, enablement materials, and stakeholder alignment. - AI Performance & Product Business Impact - Define and track product KPIs such as AHT reduction, automation rate, CSAT improvement, and cost efficiency. - Analyze performance data and user feedback to inform product iterations and enhancements. - Support ROI measurement and value realization for AI initiatives. - Responsible & Ethical AI - Ensure AI products comply with security, data privacy, and responsible AI governance standards. - Collaborate with Legal, Security, and Compliance teams during product design and deployment. - Promote transparency, explainability, and human-in-the-loop design principles. - Market & Technology Awareness - Stay informed on AI trends (LLMs, NLP, multimodal models, MCP, orchestration) relevant to assigned products. - Apply emerging AI capabilities pragmatically to enhance existing products and use cases. - Other duties as requested within scope Qualifications Qualifications - Educational Background - Bachelor’s or master’s degree in computer science, Data Science, Engineering, Business Administration, or a related field. - MBA, MSc in AI/ML, or equivalent executive program preferred. - Experience - 4–6 years of experience in Product Management, with at least 2–3 years working on AI or ML-driven products. - Hands-on experience delivering AI solutions in enterprise or digital transformation environments. - Strong experience working with cross-functional technical and business teams in global organizations. - Experience integrating AI technologies into enterprise ecosystems (e.g., Google, Azure AI Foundry, OpenAI, Genesys, ServiceNow, Salesforce). - Demonstrated ability to drive AI product delivery and measurable business outcomes as an individual contributor. - Technical Skills - Solid understanding of AI concepts (LLMs, NLP, multimodal models, MCP, prompt engineering, model orchestration). - Familiarity with AI platforms and MLOps environments (Azure, AWS, Vertex, etc.). - Proficiency in Agile/Scrum methodologies and product tools (Jira, Aha!, Confluence). - Strong analytical skills to interpret product performance data and user insights. - Soft Skills - Strong problem-solver with a product-first and data-driven mindset. - Excellent communication skills to collaborate with technical and business stakeholders. - Ability to translate complex AI concepts into clear product requirements and outcomes. - Curious, adaptable, and committed to continuous learning in AI and product management. - Strong sense of ownership and accountability for product outcomes. - Travel - Must be open to occasional travel, domestic and international, 2-3 times per year Strengths - Process Excellence - Collaboration - Communication - Emotional Intelligence - Open-Mindedness - Critical Thinking - Solution Orientation - Entrepreneurship - AI Proficiency - Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.