Description
Fehr & Peers fosters a unique IT culture, prioritizing collaboration and innovation over strict control. We value working together and mutual trust to implement IT solutions that support our skilled professionals. We’re looking for a Helpdesk Technician in the Los Angeles area, who enjoys solving problems with others and knows a lot about technology. We provide comprehensive training so that our technicians are able to confidently respond to a wide range of engineering solutions and make sure business operations are running smoothly. Through self-study, mentoring, certifications, and interactions across the company, this role offers many opportunities for growth and specialization.
Benefit Highlights:
Medical, Dental, Vision, Life and Disability Insurance.
401(k) Plan with matching and profit sharing.
Flexible Spending Accounts.
Commuter Benefits.
Paid Vacation, holidays and sick leave.
8 weeks of Paid Parental Leave.
Mentoring and Career Development programs.
Research and Development group participation, and more.
Full information about the benefits we offer can be found by visiting our careers page.
EEO: Fehr & Peers is an Equal Opportunity Employer committed to providing a workplace free from discrimination and harassment. We recruit, hire, develop, and promote employees based on qualifications, merit, and business needs. We do not discriminate against applicants or employees on the basis of race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, disability, genetic information, veteran or military status, marital status, or any other characteristic protected by applicable federal, state, or local law.
We value the unique experiences, perspectives, and contributions of our employees and are committed to creating an environment where everyone can thrive.
Nondiscrimination: Fehr & Peers ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964. If you need more information or special assistance for persons with disabilities or limited English proficiency, contact Human Resources.
What You'll Do
Lead A Small, Hands-On Development Team
Lead, mentor, and grow a three-person team focused on application development, database engineering, enterprise applications, and internal tooling
Set priorities and balance enterprise application support, custom tools, client-related project needs, and time-sensitive requests from across the firm
Coach developers through hands-on technical guidance, not just delegation
Model a leadership style rooted in fairness, openness, humility, problem-solving, and respect for people’s lives inside and outside of work
Build And Support Tools That Help People Work Better
Design, develop, and maintain internal applications, shared tooling, and system integrations
Support custom data tools, dashboards, data processing pipelines, and analysis platforms used in project work
Support enterprise systems such as SharePoint, Microsoft Teams, Esri ArcGIS, Deltek Vantagepoint, and Box
Keep database infrastructure reliable, secure, fast, and well documented
Establish practical support standards for applications used by internal staff and project teams
Advise Across The Firm
Advise colleagues on when to build, buy, integrate, automate, or use AI-assisted development
Partner with leaders and project teams to understand needs, priorities, risks, and tradeoffs
Explain development priorities, timelines, and technical decisions in plain language
Provide training and guidance that helps staff use technology more effectively
Use AI-Assisted Development Responsibly
Use tools such as Claude Code, ChatGPT Codex, or GitHub Copilot as part of your own development workflow
Model responsible AI-assisted development practices for the team
Coach team members on how to use AI coding tools while continuing to build strong engineering fundamentals
Guide development of custom AI tools, such as Model Context Protocol servers and Retrieval Augmented Generation scripts
Help staff outside the Application Development team use AI coding tools thoughtfully and safely
Strengthen Development Practices and Governance
Develop and refine software development life cycle processes so multiple developers can work effectively on the same codebase
Design and implement code review processes for tools built with or without AI assistance
Continue rolling out our GitLab tiered governance model, including sandbox, internal, and production tiers
Maintain coding, security, and deployment standards across our development ecosystem
Work with IT Operations and cybersecurity colleagues to keep development, staging, and production environments appropriately segmented and secured
What You'll Bring
Minimum Qualifications
5+ years of experience in software development, DevOps, or a closely related field
2+ years of experience in leadership, management, or senior technical mentorship
Hands-on development experience, including writing code and building applications
Strong proficiency in Python and JavaScript or TypeScript
Experience with modern development practices, including type hints, virtual environments, and dependency management
Experience with Flask or a comparable web application framework
Familiarity with deployment patterns such as WSGI, Gunicorn, and Nginx reverse proxies
Comfort working in a Linux server environment, including Ubuntu and systemd service management
Experience with Git-based version control and repository governance, ideally GitLab
Experience with relational databases and infrastructure that supports business-critical applications
Practical experience using AI coding assistants or agentic AI tools, such as Claude Code or GitHub Copilot, in a professional development workflow
Demonstrated success mentoring junior or mid-level developers
Strong communication skills with both technical and non-technical colleagues
Preferred Qualifications
Experience supporting enterprise business applications such as ERP systems, GIS platforms, or content and collaboration platforms
Experience with platforms such as Deltek Vantagepoint, Esri ArcGIS, PostGIS, Leaflet, OpenStreetMap, SharePoint, Box, Microsoft 365, or Entra ID
Experience designing code review, quality assurance, or governance processes for software built with AI assistance
Experience building or supporting client-facing tools or data deliverables in a consulting or professional services environment
Experience building internal developer platforms, shared component libraries, or design systems
Familiarity with AI governance concepts, cybersecurity best practices, or professional services environments
What Success Looks Like
In your first year, the Application Development team has clearer priorities, stronger development practices, and more consistent code review and deployment standards. Internal tools are easier to support and maintain. Developers are growing their skills, staff across the firm know when and how to ask for technology guidance, and AI-assisted development is being used in ways that are useful, responsible, and sustainable.